What are you aiming for with your marketing?

One of the most important outcomes of your marketing activity should be prospection; taking the actions required to achieve the end result of getting yourself in front of the intended prospect. By doing this you are basically speaking to someone face to face; one professional talking to another, and this allows you to get your message across in a unadulterated way with the undivided attention of the relevant buyer.

But gaining the appointment can be a fearsome prospect and requires cunning, confidence and the correct approach!

So how do achieve this necessary evil? The answer is effective marketing. Effective marketing of your company brand. Effective marketing of yourself.

In a meeting earlier today in Yeovil, we discussed how today’s consumer is a very savvy entity. They are people who are ofay with the internet. They mix with people who have similar purchasing patterns and ultimately they are much more aware of the power they have in terms of the decision whether to “buy” from you or your business.

Today’s potential customer therefore, needs to know your brand. They need to know how you differentiate your products and services from the multiple competitors out there and they also need to know that you offer an accessible and affordable solution to their problem.

To achieve the above in professional services, a company needs to build its marketing from the ground up. A company needs to invest in how it markets itself and the message it is giving.

Have a read of the below. Some of the questions might seem obvious, but have you really been thorough in your approach and have you really done this?

What does your logo say about you? Do people “get it” when they look at it?
Is your identity consistent across everything you do?
Is your website easy to navigate around? Does it stand up to the 5 second rule?
Are the right people on your website? Is there an obvious call to action?
What benefits are you offering people? Are they clear?
Is there a place for people to sign up to something so you can keep in touch with them when they’re ready to buy?
Do you have a “clean” database of prospects?
Do you use telephone canvassing?
Are you talking to the wrong person? Always aim high – the CEO or MD.
Do you know what your competition does with its marketing? How are you different?
How do you use the media? Do you let them design one-off adverts at a high cost or is there a plan of action?
Where do you source your leads?
Do you know if there are seasonal fluctuations with your prospects?
Are you active in social media? (Are you target market even using social media?!)
Do you use email marketing?
Are you constantly testing new marketing initiatives?
Have you got a clear plan of attack in terms of your marketing?

…..have you talked to a professional??! I know it might seem tempting, but talking to lots of your friends and/or asking family members about your logo or your website is not something that will help!

By doing the above, you will stand yourself in much better stead to getting that meeting. Your message will be the correct one, seen by the right person at the right time in the right place.

Protect Your Online Reputation

Having a strong online presence and a good brand profile plays a large part in marketing and brand awareness and we very much suggest you try and utilise all free avenues such as local listings to aid this part of your marketing and getting “out” your company name. However, online can also be a place where free speech is exercised and reputations can be built and destroyed very quickly if you don’t try and protect your reputation.

Claiming your social accounts and submitting local listings provides protection for your business by having your business name indexed many times. Then, if someone writes something negative about you online, it is unlikely to rank above these authority sites and hence it shouldn’t automatically land on the first page of search results damaging the reputation you’ve worked so hard to create.

What you can do is set up alerts to notify you when your business is being talked about on platforms like Twitter by using hash tags. You can also look at installing some sort of moderator system on your blog for comments and email alters when someone leaves a comment on Facebook.

If you ever see negative comments online, do not automatically respond to them. Stop and think first. If it is a valid complaint you may want to respond directly to the person. If it isn’t, and the person complaining does not have authority………do not lend them yours. Bath Marketing Consultancy became the victim of such abuse from a client we took to court for non payment and it can be stressful and very damaging.

If you have someone who takes a dislike to you and you’ve done all the above, you may also want to get advice from someone familiar with reputation management before deciding what best to do.

Social Media

While social media may seem overwhelming, there are now many experienced people who can get your accounts set up quickly for very little money. At a minimum, you should decide on a username that you can use consistently across all social networks. Check to ensure the username you are considering is available on all the major sites before you get started. You can check them all at once for free using Knowem.com Social Media

You do not have to be active on every social network, but you do want to claim your username, upload an image, enter a short bio and link it to your site. These are valuable links easily obtained, so do not neglect them.  If you aren’t going to be active on a site now, include where you can be found in your bios.

There is a lot to doing social media well. Consider paying someone else to set up your accounts and teach you to use them. It doesn’t have to be costly and it will save you a ton of time and frustration.

The main thing to remember is not to always be selling or broadcasting about yourself on social media. What you want to do is identify where your target audience is already active and then socialize with them.

As you create relationships they will lead to business!

People Buy From People They Like – Be Likeable!

I’d like to say that marketing is the be all and end all when it comes to building a successful business, but one of the most important part of a business is its people. Focusing on figuring out what your customers need and giving it to them in a cheerful, helpful manner goes a long way in business. d493f-people2bblog

Think about why you do business. Think about the type of person you want to do business with and where you want to do it. For example, do you eat at a particular restaurant because the hostess remembers you or you have a favourite waitress who provides great service?  Do you shop at a clothing outlet even though you suspect they’re more expensive that other outlets? People tend to buy from people they know and like and are sometime prepared to pay more when the overall “experience” is pleasurable.

When it comes to marketing and expanding your business, being consistently good at providing what is most important to your customers (i.e what it is they actually buy from you) and being someone your customers truly like will go a long way. It will also most likely facilitate referrals by them thus helping you grow. In fact that there is nothing as successful in marketing as a good reputation traveling fast!

I have lost count of the number of times I have felt frustrated by people selling to my company without investing time to ask questions or to research what we do and our clients. A lot of sales people automatically assume that making a sale is dependent on price. It isn’t. The experience of working with someone and the extra mile they go can make all the difference.

Do not Forget About Offline Marketing

Even if you do business entirely online, that is no reason to ignore valuable offline marketing methods. Order signs or bumper stickers and put them on your vehicles. Consider advertising in free and inexpensive classifieds such as local directories. b6430-marketing2binitiatives

Use business cards, fliers, promotional materials, thank you notes and other printed items. Consider going to meet-ups or live events. If you do, give people you meet something interesting to remember you by.

Promotional products that have a useful purpose can keep your business name in front of your clients a long time.

  • 85% say they do business with the advertiser
  • 88% remember the name on their products
  • 91% have promotional products in their kitchen
  • 74% keep products in their work areas
  • 83% say they want to receive promotional products
  • 53% use their promotional products weekly
  • 47% keep them for more than a year

Might be a good time to speak to Bath Marketing Consultancy?!

 

 

Local listings do help marketing

As the struggle to get your business noticed continues, have you thought about local listings?

Basically, if your business has a physical presence, you must get it listed in all the major local directories. Quality directories are still important. Google just changed the name AGAIN. The new name is “Google My Business”. (Old names were Google Places, Google Plus Local, Google Local.) Google has the lion’s share of searches so this is your priority.

Listings in Google

Make sure you use exactly the same name, address, and phone number on every local listing. You can also upgrade your listings with images, videos, mentions of cities and counties you serve, categories that apply, coupons and deals.

Beyond Google there are many more local listing opportunities like Thompson local, Free Index . These are valuable links you can easily get that will help your business site or blog rank better. Even if you are an online only business, if you have a physical location to use do not pass up these listings!

Internet facts for marketing

According to a recent Nielsen consumer survey:

  1. 86.3% of people indicated the Internet is now vital to their lifestyle
  2. 74% of people determine who to do business with locally using online computerised search engines such as Google and Yahoo
  3. 50% use Internet yellow pages to find new and existing products and services
  4. 65% still use printed yellow pages

The Internet is now the most popular way your existing and potential new customers use to find you. The survey also found:

  1. 67% prefer online yellow pages to traditional printed books
  2. 84% say using the Internet is a much faster way to find local businesses
  3. 63% say the business listings on the Internet are more current
  4. 86% had already used the Internet to find a local business
  5. 78% use the Internet more today than they did last year (Internet usage is still growing)
  6. 52% use the printed yellow pages LESS than they did two years ago
  7. Of those who indicated Internet use is vital, 90% had used the Internet to search for local businesses
  8. 80% of Internet users research their purchases online and 70% then buy within 20 minutes from home

Did you know that your existing clients and neighbours are using online directories instead of the yellow pages telephone book to look up phone numbers and find new businesses?

Get your business listed locally and reap the rewards!

Professional services advertising, some more tips

Beyond the anticipated awareness and image building benefits that good advertising campaigns can achieve, the majority of the clients we work with simply want to know if advertising can generate leads!

Recent Campaign for Dible & Roy.

Well, in a word, yes it can. But given the limited numbers of companies who buy in the professional services arena and the probable infrequency of their purchasing decision making, it is likely that a strong case would need to be made before undertaking any advertising at all!

Of course, for many years some professional services were not actually allowed to advertise for so-called ethical reasons and when these restrictions were lifted, there was a mass pilgrimage to the media for advertising where they tried to emulate their FCMG cousins!

Anyway, I digress. Yes, we all want our advertising to generate a response, but there also can be other objectives which are equally as important; a desire to be talked about and famous which is hard to resist for example! Similarly, advertising in the professional services arena may well succeed in getting your competition rattled – which may be satisfying enough!

To me, advertising falls into 2 key categories or types – brand awareness and direct response. The former may well require some budget allocation, but it can be justified when running, for example, a campaign to launch a new professional service agency or a new offer. Similarly, announcements aimed at building brand awareness can have a valuable role to prepare for the other marketing initiatives you’re running. Direct response advertising is primarily what we all want, but this is hard to achieve without an element of brand awareness.

Which is it you want to achieve from your advertising? Or maybe you want a combination of both? Either way ask yourself, who are you targeting? Where are they located? Are you sure they read the publication you are considering – don’t always believe the media salesperson when they churn out readership and circulation figures! Also, is the publication you’re considering a free one or a paid one – this makes a difference as the value consumers place on the advertisers within it.

To simplify things, I try and stick to 4 key elements when deciding what style advertising to run :

Identify the target audience’s problem big and bold – “deafness”
Promise them something new and helpful immediately – an aid
Sell as hard as possible – “only from us”
If possible, offer a relevant incentive – free trial

I hope all this helps and feel free to see some of our examples >>

WordPress. Should it be used as a website?

WordPress is a great platform for creating your blog, but
should you create your entire website using WordPress? Bath Marketing
Consultancy has created both blogs and entire sites on WordPress before and we’ve
learned that there are some good reasons to use WordPress to create your
website, and some good reasons not to.Wordpress. Should it be used as a website?

So………..here’s our rundown of the good, the bad, and some of our

experiences using WordPress to create websites.

Software: Frequent upgrades, plenty of plug-ins, large community
behind it

Good: WordPress is an open-source product and there are
plenty of developers, so the (sometimes frequent!) security flaws get repaired quickly
and new features and plug-ins appear regularly. The large, helpful community of
users can help you fix problems. If you’ve had a problem, chances are, someone
else has too!

Bad: Plug-ins can sometimes stop working when you
upgrade WordPress to the latest version. Since plug-ins are often developed by
individuals, mostly volunteers, fixes aren’t always done immediately.

Functionality: Built-in search, search engine optimization
(SEO)

Good: WordPress has a built-in search function and
facilitates SEO. The search function is easily added to all pages of your site.
WordPress allows you to tag all contents, create custom keyword-rich URLs, and
allow trackbacks and pingbacks, all of which help your site to be found in
online searches.

Bad: WordPress search is limited — results are sorted
by date, not relevance, and there are no advanced searching options. For a more
robust search function, you should install Google Site Search on your WordPress
website.

Platform: Based on PHP and MySQL

Good: Allows experienced developers to completely
customize sites.

Bad: Not as easy to customize for non-developers or
those who know only HTML. WordPress has its own PHP syntax and functions that
create a bit of a learning curve, even for experienced PHP coders. Also, you
can’t just preview a post in your browser without having a WordPress testing
server set up.

Design: Plenty of templates

Good: Even if you don’t hire a designer to customise

your site, there are enough templates so your site won’t look too much like
everyone else’s site.

Bad: The templates are not designed to further your
brand. You may find one that is similar to your current branding, but it won’t
match exactly. You might want to start with a simple template, which takes care
of a lot of the drudge work of setting up the site. Then, to customize the
template to match your branding, you definitely should hire a web
designer/developer.

We can spot a WordPress website a mile off so iIf you want
to make some pages in your site look significantly different from a regular
“blog” structure, you will need to spend a lot of time working with style
sheets and PHP.

Updates: Content Management System (CMS)

Good: Can be used as a simple CMS, and it is relatively
standards-compliant. Adding new content doesn’t require much training and there
are many plug-ins you can use to add CMS functionality to your site.

Bad: With some work, you can turn WordPress into a
CMS, but WordPress is not really a full-featured CMS. For example, WordPress
won’t keep you from introducing bad code if you use Word to write your posts
instead of WordPress. It also doesn’t do workflow management or track user
roles.

Overall, creating a website with WordPress is
straightforward, especially if you are happy with an existing template.
However, if you want to customize the look and functionality of the template,
you’ll need to have robust web development skills, or hire a developer……like Bath
Marketing Consultancy!

It’s important to keep in mind what WordPress does well, and
what it does only with great effort, so you can have realistic expectations
from the beginning.

As long as you want your site to leverage WordPress’s
strengths, such as blogging, posting frequent updates, and sorting by date or
alphabetically, WordPress is a good way to go.

But….and this is important to keep in mind, if you’re
looking for a straight CMS, highly customized page layouts, but few of the
blogging features of WordPress, you’d probably be better off going with a
straight CMS solution, not WordPress.

Work with the media to help your marketing

The media can and do play a major part in marketing, but media Relations should go beyond submitting the standard press release to your local paper. The media exist to inform the public of news, events, business opportunities etc so it is their duty to be kept informed of what is happening out there in the business world!

If you want to get onto the media’s wave length, one option could be to provide some sort of media pack detailing (in brief) the company, its services, the key personnel, levels and sectors of expertise, a current client list and even some up to date case histories. Whatever you decide to use, you need to make sure that the information you supply acts as a carrot!

Options to consider would be to profile your company or someone within it. Has this person achieved something or been recognised in a particular category? You could also look to a diary piece if quirky as this tends to attract attention.

Whatever you decide, don’t be despondent if you’re not given coverage straight away. There are a number of factors that will influence whether or not you’ll appear such as – lack of space, lack of familiarity of your company, bad timing, relevance or even the actual content itself. But, don’t give up. Column inches achieved by you and your company will place you as an expert in your sector.

Always be alive to possibilities. These possibilities may arise as the result of an event (economic or social!), by editorial comment; by industry issues or by developments in your company. Be aware of opportunities beyond the media such as speaker platforms, seminars and/or sponsorship openings.