What is marketing?

The common definition outlined in Google is: The action or business of promoting and selling products or services, including market research and Advertising.

But I think marketing is a lot more than that, but I need to clarify that marketing is not sales.  A sale is a by-product of effective marketing. A sale is something a business needs to survive but you cannot make sales without marketing.

What is Marketing by Bath Marketing Consultancy

To me, marketing is the activity for creating, communicating, delivering and exchange offerings that have value for customers, clients, and/or prospects. Marketing is about finding out what potential customers want, making it, putting it in a place where they will see it and then selling it to them at a price they will pay.


Well, not simples actually. Sorry. Hundreds of companies fail every year and 4 out of every 10 start ups don’t make it to 5 years old. Every sector is tough. Every industry is crowded and just because you have a talent, it doesn’t mean that this talent will become a business.

I have been in business for over 25 years and have worked in some of the largest organisations in the world (News International, The Havas Group, Euro RSCG) and I have seen successful businesses go into administration and companies I thought didn’t stand a chance make millions of pounds.

So….what separates a successful business from one which fails? There are lots of factors that influence this, but a key one is marketing. Marketing really can make the difference to your business. My advice is don’t rush to market with your idea or product. Do your research. Look at the market first. Who else is doing something similar, where are they and what are they doing? Who are they targeting and what is their price structure?

Then look at what message are they conveying? Where are they marketing themselves? How often, how? Will seasonal fluctuations impact on your offer?

Customers’ perception of your product (or service) is vital. You need to market the benefits your product will bring. For example, buy this bed as you will have a much better night’s sleep or use this solicitor to do conveyancing on a new house as they are specialists. Or, come to us for a haircut as we have the best stylists……..the list is endless, but features do not sell a product. Benefits do. Outline what you do and why people should buy it and this is called marketing.

Over the last 9 years since I opened Bath Marketing Consultancy, my agency has worked with hundreds of clients and they range from a bespoke cake maker in Bath to a high level sports company in Dubai, but each of these clients come to us with a problem; an issue. It is then up to us to provide a solution and to add value to the marketing elements.

A great deal of marketing can be done “In house” and there are many available platforms to use such as Social Media, but just because you may like doing design or know a bit about Facebook, this doesn’t mean you should do it. Play to strengths and bring in specialists to help and support you.
The investment you make in your marketing to get it right can (and often does) make the difference between a success and a fail.


Elements of a Marketing Plan

Every organisation would love to enjoy the success of a viral marketing campaign such as the ALS Ice Bucket Challenge, but these types of campaigns intentionally follow a plan that was laid out in advance. Likewise, think of your marketing plan as a roadmap that’s going to guide you to a chosen destination.

As with any journey, you begin with your destination in mind, and then start by charting your route from your starting point.  There is no sense in beginning unless you know where you want to finish.
Before you start to create a marketing plan, put your communications into perspective. Frame your perspective on your overall communications strategy with a simple statement.

For example:
• Our goal is increasing sales. Our marketing communications will relay our USPs
• Our goal is fundraising. Our marketing communications are donor communications.
• Our goal is member services. Our marketing communications are intended to nurture member engagement.
• Our goal is recruitment. Our marketing communications help manage volunteer experience.
• Our goal is trust. Our marketing communications will contribute to building trust between us and our constituents.
• How Do You Attract, Inform, Inspire, and Engage Your Intended Audience?

Imagine that your goal is more than marketing. Instead, imagine that your goal is to build relationships through engagement, ultimately arriving at engagement. Marketing becomes a means to that end.

Marketing is too often a one-way, short-term, transactional exercise; relationships are built through conversations and interactions to engage your audience. Marketing may tend to drive one-time interaction; relationship-building encourages long-term engagement. Marketing has the potential to be superficial; engaging your intended audience over the long run helps to develop deep affinity and meaningful relationships.

Marketing is just one component of your comprehensive communications strategy. The most successful organisations focus on nurturing relationships; employing a marketing plan and applying it to specific campaigns helps you attract, inform, inspire, and engage potential customers.
It is likely that as you implement your plan, you will find what you consider to be “marketing” will actually decrease, while your relationship-building will increase.

But….how Much Will my marketing Cost?
The “cost” of any marketing plan must be measured in personnel time, creative investment, print, online and media expenses. How much will vary depending on the extent of your marketing plan.  Do not forget to consider the value of your investment as you evaluate your ROI (return on investment) and ROE (return on engagement) as marketing is very much an investment.

Whatever you decide and whatever your marketing objectives, one option could be that before you get overwhelmed with creating a comprehensive marketing plan for your organisation, consider the establishment of micro-plans that help you focus on specific goals to achieve. These micro-plans can be campaign-specific or audience-specific; together they will form a complete marketing plan.

Hope this helps.

Think before you post!

Do not approach your social media strategy without serious thought! Yes, the accessibility of most social media networks makes entering the world of social media easy and quick. However, just because the likes of Twitter are free to configure, it doesn’t mean it is the right platform for you to use!

So how do you know which social media platform to use? Well, my answer when posed this question is always “what is it you want to accomplish with social media?” Are you looking to generate more leads? Do you plan to use social media for customer outreach? Or maybe you plan to use it to increase brand awareness?

Whatever you want to achieve, you need to set aside time to truly figure out exactly what it is that your business needs and how social media can help fill that need.
One of the best things you can do before getting started is to sit down and really map it out. It is incredibly easy to get lost in the number of social platforms and you want to be sure you use your time and efforts wisely.

So, by defining your audience and truly understanding who you are creating your content for, it will help determine where you should be promoting your business and on which platform.
Some of the questions you might want to ask yourself about your ideal customer include:

How old are they?
Where do they work? What do they do?
What social media platforms do they use?
What kinds of interests do they have? Personal and business?
What are some of their struggles or pain points?
What kinds of obstacles or objections might they have?
What are their habits, likes, and dislikes?
What motivates them?

The clearer you can be with the answers, the more you will be able to fine-tune a social media marketing strategy that perfectly suits their (and your) needs.

Be careful though committing to a social media platform and then not updating it. I have lost count of the number of organisations we see who have a Twitter or Facebook page which hasn’t been updated for 6 months! Digital or online marketing is immediate so Tweets about an event you attended 3 weeks ago won’t get the exposure or interaction you’re after!