Keeping in touch with your clients

This really is far more difficult than you think and I will come clean and say that we are not as good at this as we should be, but remaining in contact with existing clients is vital. I’m not talking about calling up a client and saying, “hello, it’s me. Got any new work for me?” What I am saying is that by keeping existing or previous clients up to date with your services, personnel, other projects etc, you can keep the relationship going and possibly cross sell some of your other services. It also means that competitors will have a much harder job of prizing your clients away from you.

It’s never a bad thing to appear hungry for more work or to show other work you may have done, but you do need to find the right catalyst, something new or something interesting which you can send or use as an excuse for a phone call.

Your keeping in touch doesn’t have to be via a dedicated email newsletter or a mail piece put through the letter box, which can be deemed as impersonal if not done correctly, it can be as simple as engaging with your contacts on Facebook or Twitter. I’m a big believer of people buying people and the after sales process is as important as making a sale.

Don’t expect results overnight, but do expect results. It is quite possible that returning business might take months or even years, but sometimes more business might not be the only goal. By being consistent to what sold you to this person in the first place is what keeps this person coming back to you rather than someone else.

And don’t forget all your other marketing activities should also be out there working for you as a constant reminder of your existence – PR, advertising, social media etc. It’s crowded out there in every market and everybody is making “noise” trying to be heard. It is the job of your marketing to get you heard by the right people at the right time and your existing clients are the ones who got you to where you are now. Look after them. Stay in touch with them and put together a plan to do this as part of your marketing strategy.

 

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